CanopyTwinrefund & cancellation policy

Cancel your subscription whenever you like — it stays active until the end of the period you already paid for, and we don't bill you during the 30-day free trial. Unused hardware can be returned within 30 days. Details below. This policy works alongside our Terms of Service.

The free trial means no charge up front. Every plan starts with a 30-day free trial and no credit card is required to begin. You are not charged until the trial ends and you start a paid subscription, so there is nothing to refund for the trial itself.

Cancel anytime. You can cancel a paid subscription at any time. Cancellation takes effect at the end of your current billing period, and you keep full access until then. Your plan will not renew after that.

No partial-month refunds.Subscription fees already paid are non-refundable, and we do not prorate or refund the unused part of a billing period after you cancel. If we ever bill you in genuine error, contact us and we'll make it right. Nothing in this policy limits rights you may have under applicable law.

30-day return window. You may return hardware — such as the QR Tag Starter Kit or Sensor Mesh Starter — within 30 days of delivery if it is unused and in its original, resalable condition and packaging. Once QR tags have been applied, activated, or written to, they are considered used and are not returnable.

Return shipping.Unless the item arrived damaged, defective, or was sent in error, the buyer is responsible for return shipping costs. We recommend a tracked, insured method — items lost in return transit can't be refunded until they reach us.

Refunds & restocking. Once we receive and inspect the returned hardware, we refund the purchase price to your original payment method. Original outbound shipping is non-refundable, and a reasonable restocking fee may apply to items that are opened but resalable. Refunds typically post within a few business days of inspection, depending on your bank or card issuer.

Damaged or defective items. If your hardware arrives damaged or defective, contact us within 30days and we'll arrange a replacement or full refund, including return shipping, at no cost to you.

Email hello@canopytwin.com or use the contact page with your order or account details and, for hardware, whether the item is unused. We'll confirm the return address and next steps. Please don't ship anything back before we confirm — it helps us track your return.