CanopyTwin terms of service

These terms are the agreement between you and CanopyTwin for use of our website, software, and hardware. In plain terms: you own your orchard data, we run the software that maps and analyzes it, our AI counts are estimates rather than guarantees, and either of us can end the relationship. The full terms below control if anything here conflicts with this summary.

By creating an account, purchasing a subscription or hardware, or otherwise using CanopyTwin(the “Service”), you agree to these Terms of Service (the “Terms”) and to our Privacy Policy. If you are using the Service for an organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If you do not agree, do not use the Service.

CanopyTwin turns a tropical orchard into a living digital twin: a QR-tagged tree inventory on a satellite map, AI fruit and flower counts from survey photos, GPS-precise weather, a species reference database, and sensor-ready data models. The Service is provided as hosted software (SaaS), together with optional physical hardware such as QR tags and field sensors.

We may add, change, or remove features over time. We may also set reasonable limits on the Service (for example, tree counts and seats per plan, as described in your plan's published details).

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the information you provide, for keeping your login credentials secure, and for all activity that happens under your account. Notify us promptly if you believe your account has been compromised.

You agree to provide accurate account and billing information and to keep it current so we can operate the Service and, where applicable, deliver hardware.

Free trial. Every plan starts with a 30-day free trial, and no credit card is required to begin. We do not charge you during the trial. If you do not start a paid subscription, the trial simply ends and paid features stop.

Billing & renewal. If you start a paid subscription, you authorize us and our payment processor to charge the plan fee for your chosen interval (monthly or yearly). Subscriptions renew automatically at the end of each billing period at the then-current rate until you cancel. Fees are stated in U.S. dollars and are exclusive of taxes, which we may add where required.

Cancellation. You can cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then. Except where required by law or stated in our Refund & Cancellation Policy, subscription fees already paid are non-refundable, and we do not prorate partial periods.

Price changes. We may change plan pricing. Any change applies to your next billing period, and we will give you reasonable advance notice.

Payments on the web.Card payments made on our website are processed by Stripe. Card details go to Stripe, not to our servers. Your use of payment processing is also subject to the processor's own terms.

Purchases in the iOS app. Subscriptions bought inside the CanopyTwiniOS app are auto-renewable subscriptions billed by Apple to your Apple Account, under the App Store's terms and Apple's standard Licensed Application End User License Agreement. Where the app offers an introductory free period, payment is charged when that period ends. These subscriptions renew automatically until you cancel them in your App Store account settings, at least 24 hours before the end of the current period; refunds for App Store purchases are handled by Apple. An organization's plan is billed through one system at a time — the app and the website will each tell you where an existing plan is managed.

One-time purchases. We sell physical hardware, including the QR Tag Starter Kit ($149) and Sensor Mesh Starter ($499), as one-time purchases separate from any subscription. Prices are shown at checkout and are exclusive of taxes and shipping unless stated otherwise.

Shipping. We currently ship within the United States, including Puerto Rico. Title and risk of loss pass to you on delivery to the carrier. Delivery estimates are not guarantees, and carrier delays are outside our control.

Returns. Hardware returns and any restocking terms are described in our Refund & Cancellation Policy.

You agree not to:

• use the Service to violate any law or infringe anyone's rights;
• probe, scan, or breach security, circumvent access controls, or access data that is not yours;
• reverse engineer, scrape, resell, or build a competing product from the Service, except where such restriction is prohibited by law;
• upload malware, or content that is unlawful, infringing, or that you have no right to share;
• interfere with or place an unreasonable load on the Service or its infrastructure, including via automated requests outside of documented API limits.

We may suspend or limit access to protect the Service, our users, or third parties.

You own your orchard data.Trees, surveys, photos, maps, sensor readings, notes, and other content you add or generate through the Service (“Your Content”) belong to you. We claim no ownership of it.

You grant us a limited, non-exclusive license to host, process, back up, transmit, and display Your Content solely to operate and improve the Service for you — for example, to render your map, run AI counts on your photos, and produce exports. We process Your Content on your behalf as described in our Privacy Policy. We do not sell Your Content and we do not use it for third-party advertising.

You are responsible for having the rights to the content you upload and for keeping your own copies of anything important. You can export or request deletion of Your Content as described in the Privacy Policy.

The Service itself — the software, models, website, CanopyTwin name and logo, and all related intellectual property — belongs to CanopyTwin and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing. All rights not expressly granted are reserved. If you send us feedback or suggestions, we may use them without obligation to you.

Fruit counts, flower counts, and similar figures the Service derives from photos or sensor data are automated estimates, not verified measurements or guarantees. They can be affected by image quality, occlusion, lighting, species, and model limitations, and they may be wrong. Do not rely on them as the sole basis for financial, agronomic, contractual, or safety decisions. You are responsible for verifying results before acting on them. CanopyTwin makes no warranty as to the accuracy of any AI-generated output.

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any result or estimate will be accurate.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Where hardware is covered by a non-disclaimable statutory or manufacturer warranty, nothing here limits those rights.

To the fullest extent permitted by law, CanopyTwin and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or crop yield, arising out of or relating to the Service — even if we have been advised of the possibility of such damages.

Our total liability for any claim relating to the Service will not exceed the greater of (a) the amount you paid us for the Service in the twelve months before the event giving rise to the claim, or (b) US $100. These limits apply to the maximum extent permitted by law and do not limit liability that cannot be limited under applicable law.

You agree to defend, indemnify, and hold harmless CanopyTwin and its owners, employees, and suppliers from any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of your content, your use of the Service, or your violation of these Terms or of any law or third-party right.

These Terms apply while you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if continuing to provide the Service becomes impractical, in which case we will give reasonable notice where we can.

On termination, your right to use the Service ends. You may export Your Content before termination where feasible; after a reasonable retention window we may delete it. Sections that by their nature should survive — including ownership, disclaimers, limitation of liability, and indemnification — survive termination.

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and the state and federal courts located there will have exclusive jurisdiction, except where applicable law gives you the right to bring a claim elsewhere.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and, for material changes, provide reasonable notice. Continuing to use the Service after changes take effect means you accept the updated Terms.

Questions about these Terms? Email hello@canopytwin.com or use the contact page.